Support
Need help with Dweller? Browse our FAQ or reach out to us directly.
Email Support
We typically respond within a few hours during business hours.
Frequently Asked Questions
How do I create an account?
Visit dwellerpm.com and click "Start Free Trial". Enter your name, email address, and a password. You'll receive a verification email — click the link to activate your account. Your 30-day free trial starts right away, and you can begin adding your properties immediately.
How do I add a property?
After signing in, navigate to the Properties tab and tap the "+ Add Property" button. Enter the property address, type (residential, commercial, etc.), and key details such as year built and square footage. Once saved, you can add units, tenants, expenses, and maintenance records to the property.
What is the Property Health Score?
The Property Health Score is a 0–100 rating that summarizes the overall condition and financial health of a property. It takes into account maintenance ticket frequency and severity, upcoming capital expenditure needs, lease status, and inspection results. A higher score indicates a well-maintained, financially healthy property.
How does AI Maintenance Triage work?
When a maintenance ticket is submitted, Dweller's AI (powered by Anthropic Claude) analyzes the description to classify severity (low, medium, high, urgent), suggest a likely cause, and recommend next steps. Only the ticket description is shared with the AI — no personal information, tenant names, or financial data is transmitted.
How do I manage my subscription?
Go to Settings → Subscription to view your plan, billing date, and payment method. Dweller has a single plan — $29.99 CAD/month with everything included — and you can cancel at any time. Cancellations retain access until the end of the current billing period.
How do I contact support?
You can reach us by email at support@dwellerpm.com. If you're logged in, you can also use the in-app Support section (found in the main menu) to start a conversation directly with our team. We typically respond within a few hours during business hours (Monday–Friday, Atlantic Time).