Support

Email Support

We typically respond within a few hours during business hours.

How do I create an account?

Download the Dweller app from the App Store or visit dwellerpm.com and click "Get Started". Enter your name, email address, and a password. You'll receive a verification email — click the link to activate your account. You can then choose a subscription plan and start adding your properties.

How do I add a property?

After signing in, navigate to the Properties tab and tap the "+ Add Property" button. Enter the property address, type (residential, commercial, etc.), and key details such as year built and square footage. Once saved, you can add units, tenants, expenses, and maintenance records to the property.

What is the Property Health Score?

The Property Health Score is a 0–100 rating that summarizes the overall condition and financial health of a property. It takes into account maintenance ticket frequency and severity, upcoming capital expenditure needs, lease status, and inspection results. A higher score indicates a well-maintained, financially healthy property.

How does AI Maintenance Triage work?

When a maintenance ticket is submitted, Dweller's AI (powered by Anthropic Claude) analyzes the description to classify severity (low, medium, high, urgent), suggest a likely cause, and recommend next steps. Only the ticket description is shared with the AI — no personal information, tenant names, or financial data is transmitted.

How do I manage my subscription?

Go to Settings → Subscription in the app to view your current plan, billing date, and payment method. You can upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the start of your next billing cycle. Cancellations retain access until the end of the current period.

How do I contact support?

You can reach us by email at support@dwellerpm.com. If you're logged in, you can also use the in-app Support section (found in the main menu) to start a conversation directly with our team. We typically respond within a few hours during business hours (Monday–Friday, Atlantic Time).