Support
Need help with Dweller? Read the common questions below, or email us.
Email Support
Common Questions
How do I create an account?
Visit dwellerpm.com and click "Start your free trial". Enter your name, email address, and a password. You'll receive a verification email. Click the link to activate your account. Your 30-day free trial starts right away, and you can begin adding your properties immediately.
How do I add a property?
After signing in, go to Properties and tap "Add a property". Enter the street address, city or town, the type (house, duplex, triplex, apartment, condo or commercial) and the number of units. Each unit can have a name, beds and rent. The year built and postal code are under "More details". Once saved, you can add tenants, expenses and maintenance records to the property.
What is the Property Health Score?
The Property Health Score is a 0–100 rating of a property's physical condition. It is worked out from the building systems you record (their age and remaining life, any known hazards such as aluminum wiring, and the cost of replacements that are overdue) together with your inspection and safety-check answers. A higher score means fewer systems near the end of their life and fewer open safety items. Until enough of the property has been checked, it shows "Not yet rated" instead of a number.
Does Dweller use AI?
Not at the moment. No AI features are switched on, and none of your data is sent to an AI provider. You set each maintenance ticket's priority yourself. If we add AI features later, we will update our Privacy Policy and Terms before they launch.
How do I manage my subscription?
Go to Settings → Subscription to view your plan, billing date, and payment method. Dweller has two plans: $14.99 CAD/month for up to 20 units, and $49.00 CAD/month for up to 100 units and 5 staff logins. You can cancel at any time. You can also pay yearly instead of monthly: $149.00 CAD/yr, or $490.00 CAD/yr for Dweller for Property Managers (2 months free). If you cancel, you keep full access until the end of the period you paid for. After that your account is read-only: you can still sign in to view and download your records and manage your account, billing and settings, but you can't add or change records. You can resubscribe for 30 days. After that, your personal information is deleted or anonymized, and records the law requires us to keep, such as tax and financial records, are kept only for the required period. A trial that ends without a subscription is read-only in the same way, and its records are kept for 90 days after the trial ends before the same deletion.
How do I contact support?
You can reach us by email at support@dwellerpm.com. If you're logged in, you can also use Contact Support in the sidebar to start a conversation directly with our team. We reply within two business days (Monday–Friday, Atlantic Time).